Customers who purchased Samsung‘s new foldable smartphones, the Galaxy Z Fold 4 and the Galaxy Z Flip 4, were eligible to receive one free year of the company’s extended warranty service, Care+. This promotion was similar to the one that was offered with the previous generation of foldable smartphones. The process of redeeming that offer, on the other hand, is somewhat more perplexing than it ought to be.
Customers who pre-order the Galaxy Z Fold or the Galaxy Z Flip 4 will receive one year of free Samsung Care+ service along with their new device from Samsung. The subscription, which has a value of up to $155 and can provide peace of mind in the form of a new screen, expedited repairs, and other benefits, is available for purchase. It’s something that we actively promote to users of gadgets that are still more prone to harm than typical smartphones are, so if you own one of these devices, you should get it.
Redeeming that free year of Samsung Care+ for the Galaxy Z Fold 4 and Galaxy Z Flip 4 is really complicated, and it appears to be impossible if you live in the United States.
Despite the fact that it advertised the offer during the pre-order period, Samsung did not provide its clients with any clear directions on how to redeem the offer during that time.
When you are checking out on Samsung.com, you will see a block advertising Samsung Care+. However, this block sells the service at its full rate, and makes no mention whatsoever of the free year promotion. The offer is only valid for purchases made through Samsung.com.
It is important to note that the promotion is not mentioned anywhere on Samsung’s US product pages for the Fold 4 or the Flip 4, but it has been located elsewhere.
The following is excerpted from a press release that Samsung sent worldwide in relation to these devices:
Even more impressive is the fact that Samsung openly declared this on stage during its Unpacked launch for the gadget, with only a little footnote indicating that the promotion is only accessible in certain regions. However, there is no information provided to customers regarding how they are intended to actually redeem the offer, and more crucially, where it is available to be redeemed. There is no explanation of this available to customers anywhere that is publically mentioned.
And we are not the only ones who are perplexed by this. On the day of the launch, a thread on Reddit found that scores of buyers were puzzled about how to redeem the offer. Some users explain that customer care advised them to simply purchase the membership, but others say that they were informed that the deal is not available in the United States.
After further investigation, we were informed by Samsung Support and a Care+ person this morning that the free year of Care+ is not offered in the United States. This information was also relayed to us over the phone this morning. When I inquired about it, the representative referred me to Samsung.com to verify that specific information. However, as was mentioned earlier, we were unable to locate even a single mention of where this promotion can be obtained on Samsung’s website or support pages; however, we were able to verify that it is available in the United Kingdom.
We have a pretty good idea of what is going on with this promotion. Samsung is not providing free Care+ in the United States for customers who purchase the Galaxy Z Fold 4 and Flip 4, but the company is leading customers to believe that they will receive the promotion when they make a purchase of one of these devices. The corporation is not lying, and it is to its credit that it omitted all mention of the Care+ offer from their news release and marketing in the United States; nonetheless, the complete lack of clear communication has plainly led to nothing but confusion for many purchasers.
There was no one from Samsung available right away to offer a remark on the current situation.
Even without a free year of Samsung Care+, it’s difficult not to encourage taking advantage of the company’s generous offers, and today is the last day that pre-orders can be placed for the Galaxy Z Fold 4 and the Galaxy Z Flip 4, respectively. Although the values of trade-ins have been changing quite a bit, you can get up to $1,000 in trade-in credit towards a Fold 4, and up to $900 towards a Flip 4. With the right combination of discounts, it’s even possible to get a Galaxy Watch 5 for next to nothing. This is in addition to the storage space being increased by 50% and being given a case for free.
It was not at all evident that one of Samsung’s core regions was never eligible, but it is still a shame to lose out on a full year of additional security for free. However, it is still a shame to lose out on that insurance.